About

Dave Lewis

I am an experienced technical writer with strong research, organization, and writing skills. I have a proven track record in implementing and maintaining documentation single-sourcing systems that are reliable, flexible, and cost-effective. I help teams make complex things clear.

Background

Experience

Over a decade working in technical communication across software, SaaS, and developer tooling. I've embedded with engineering teams, led documentation initiatives from scratch, and built content systems that scale.

Education

Bachelor of Arts (B.A.), English — Simon Fraser University, 2000.

Skills

Authoring

Structured authoring and graphics tools.

  • Oxygen Author
  • Adobe FrameMaker
  • XMetaL Author
  • Markdown
  • DITA XML standard
  • Adobe Photoshop
  • SnagIt

Publishing

Tools for generating and publishing documentation.

  • Hugo static site generator
  • AWS Amplify
  • DITA Open Toolkit (DITA-OT)
  • Command Line Interface (Bash)
  • XSLT

Web

General web development skills and skills for customizing documentation.

  • CSS
  • HTML
  • JavaScript
  • JSON
  • API documentation

Analysis

Tools for analyzing and visualizing data.

  • SQL
  • Python
  • Microsoft Excel
  • Google Sheets
  • Google Analytics
  • Looker

Development

Processes and tools for working with development teams.

  • Agile / Scrum
  • Project Management
  • Product Management
  • Git / GitHub
  • Docker
  • Jira & Confluence
  • VersionOne

Operating Systems

Proficient in the three most common operating systems.

  • macOS
  • Windows
  • Linux

What I do

Developer Documentation

API references, SDKs, quickstarts, and integration guides — written for developers, shaped around real workflows.

User & Product Docs

End-user guides, onboarding flows, and in-app help content that reduce support load and improve product adoption.

Docs Systems & Strategy

Audits, migrations, toolchain selection, and information architecture — building documentation systems that teams can actually maintain.

Embedded Writing Support

Short-term or ongoing engagement as an embedded writer on product or engineering teams, fitting into existing workflows.

Interested in working together?

Get in touch